Email Policy for Valoteka
Effective Date: 2025-02-16
1. Purpose
Valoteka is committed to maintaining a secure and responsible email communication policy. This document outlines our practices for sending, receiving, and managing emails, in compliance with Amazon SES guidelines and applicable regulations.
2. Use of Email
- Account-related notifications (e.g., verification emails, password resets, security alerts).
- Transactional communications (e.g., purchase confirmations, item transfers, system updates).
- Customer support responses.
3. Email Sending Practices
- All outgoing emails will originate from [email protected] or [email protected].
- We use Amazon Simple Email Service (SES) to ensure secure and reliable email delivery.
- We do not send marketing or promotional emails.
- Every email includes an unsubscribe option for non-essential messages.
- We do not send unsolicited or spam emails.
4. Handling of Incoming Emails
- Support emails should be directed to [email protected].
- We do not respond to phishing or spam messages.
- Automated responses are limited to critical inquiries (e.g., password resets).
- We reserve the right to block abusive or fraudulent email addresses.
5. Blocked Email Addresses
To maintain security and email integrity, we do not send emails to:
- Disposable or temporary email addresses.
- Known spam or phishing domains.
- Invalid or non-existent email addresses.
6. Password Recovery
Users can reset their passwords via our password recovery system at: Reset Password
7. Compliance and Legal Considerations
- We comply with GDPR, CAN-SPAM Act, and other applicable email regulations.
- Users may request a copy of their email data or opt-out of communications at any time. We do not share or sell email addresses to third parties. Learn more by reading our Privacy Policy
8. Contact Information
For email-related inquiries, please contact us at:
Email: [email protected]
Website: Visit Valoteka
This policy is subject to periodic updates. Please review it regularly for changes.